News Release
Shop’n Chek, Inc. Conducts its 6 Millionth Mystery Shop
Milestone Marks Resounding Leadership in Customer
Experience Management
Norcross, GA (April 25, 2006) — Shop’n Chek,
Inc., a recognized leader in the Mystery Shopping industry, announced
today it has conducted more than 6 million mystery shops, thus surpassing
an unparalleled milestone in the field of Customer Experience Management.
“Reaching six million shops is a testament to the fact that
Shop’n Chek is clearly a trusted partner when it comes to
helping clients evaluate and manage the actual customer experience,”
said Laura Livers, president of Shop’n Chek. “As we
mark the 6 millionth shop and enter into our 35th year in business,
we continue to focus on our clients’ business needs and strive
to deliver the most reliable solutions possible.”
Shop’n Chek was founded in 1972 and has the capability of
supporting global programs in over 60 countries. The company has
one of the largest shopper networks in the industry and a blue-chip
client base.
According to John Swinburn, executive director of the Mystery Shopping
Providers Association (MSPA), “The growing volume of shops
conducted by our members speaks directly to the long term viability,
credibility and high value that Mystery Shopping providers deliver
to their clients across a wide range of industries.”
As the battle for customers intensifies, companies are increasingly
looking to maximize the experience each customer has with their
brand. Shop’n Chek has developed proven processes for delivering
actionable, value-added information relating to customer service
measurement.
“Shop’n Chek has been a valued partner with McDonald’s
for many years. They deliver accurate, credible and timely results
to our restaurants throughout the United States and Latin America
which greatly assists in improving our customer’s experience,”
said Jerry Calabrese, vice president of global restaurant measurements.
“Their high-performing execution has contributed to the success
and importance of mystery shopping within McDonald’s.”
About Shop’n Chek:
Shop’n Chek, Inc. is a full-service customer service measurement
provider delivering actionable data at the retail customer level.
The company was founded in Atlanta, GA in 1972. With diversified
clients including retail, manufacturing, quick-serve and casual
dining restaurants, health care and governmental organizations,
Shop’n Chek’s mission is to provide the best customer
service measurement tools and the highest quality information and
analysis available. For more information, visit www.shopnchek.com.
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