Customer Experience Measurement Solutions

Shop'n Chek's Customer Experience Measurement Solutions evaluate your operational performance against your internally defined standards.  Our shopper network anonymously visits your locations and answers custom questionnaires to deliver a comprehensive, unbiased view of your operations – a view you can't receive with assessments from your field team.  We show you your business as your customers see it so you can optimize your operations, improve customer satisfaction and maximize sales.

Benefits of Customer Experience Measurement Solutions

With Shop'n Chek's Customer Experience Measurement Solutions, you can monitor and gain insight into:

• Staff compliance with service guidelines such as customer greeting and proficiency during transactions.
• Appearance, friendliness and politeness of staff.
• In-stock conditions of key beverage amenities and convenience items.
• Presence of the appropriate branding, signage and POP displays.
• Availability, functionality and condition of vacuum, air and window washing amenities.
• Cleanliness and general appearance of store and fueling area.
• Cleanliness, functionality and stock condition of restrooms.

This information allows you to:

• Correlate sales results to specific measurements of the customer experience.
• Know which levers to pull to optimize the customer experience.
• Identify areas where new procedures and/or additional training can improve your bottom line.
• Maintain branding and image consistency across locations.
• Reinforce desired behaviors by rewarding store managers and personnel who deliver an outstanding customer experience.