Solutions for Service Providers

From car rental companies to shipping services, Shop'n Chek provides service companies a range of solutions to track operational performance and monitor their customer experience.  Are employees following established service guidelines and procedures?  Are they proficient at handling transactions and can they adequately answer customer questions?  How satisfied are customers with the service they receive?  What could be improved?  How do you compare to your competition?  These are just some of the questions Shop'n Chek can answer. 

We offer the following solutions that provide the timely and accurate data necessary to optimize your operations and stay ahead of your competition.

Customer Experience Measurement Solutions

• Mystery Shopping
• Telephone Mystery Shopping
• Telephone Call Center Monitoring

Revealed Audit Solutions

• Merchandising/Image Audits (with or without digital images)
• In-Stock Audits
• Pricing Audits

Direct Customer Feedback Solutions

• Web/IVR Surveys
• Intercept Surveys
• Website Evaluation

Competitive Insight Solutions

• Competitor Mystery Shopping
• Competitor Price Audits
• Best Practice Identification

Triggered Training™