Benefits of Customer Experience Measurement Solutions for Petroleum and Convenience Store Operators

With Shop'n Chek's Customer Experience Measurement Solutions, you can monitor and gain insight into:

• Staff compliance with service guidelines such as customer greeting and proficiency during transactions.
• Appearance, friendliness and politeness of staff.
• In-stock conditions of key beverage amenities and convenience items.
• Presence of the appropriate branding, signage and POP displays.
• Availability, functionality and condition of vacuum, air, and window washing amenities.
• Cleanliness and general appearance of store and fueling area.
• Cleanliness, functionality and stock condition of restrooms.

This information allows you to:

• Correlate sales results to specific measurements of the customer experience.
• Know which levers to pull to optimize the customer experience.
• Identify areas where new procedures and/or additional training can improve your bottom line.
• Maintain branding and image consistency across locations.
• Reinforce desired behaviors by rewarding store managers and personnel who deliver an outstanding customer experience.