Benefits of Customer Experience Measurement Solutions for Quick Serve Restaurant Operators

With Shop'n Chek's Customer Experience Measurement Solutions, you can monitor and gain insight into:

• Staff compliance with service guidelines and standards such as customer greeting, proficiency with transaction, etc.
• Appearance, friendliness and politeness of staff.
• Speed of service at both counter and drive-thru.
• Up-selling of combo meals, larger sizes, additional items, etc.
• Accuracy of order fulfillment.
• Overall quality of food.
• Cleanliness and general appearance of interior and exterior of restaurant.
• Cleanliness, functionality and stock condition of restrooms.

This information allows you to:

• Pinpoint areas of guest dissatisfaction and correct them before guests are lost to the competition.
• Correlate sales results to specific measurements of the customer experience.
• Know which levers to pull to optimize the guest experience.
• Identify areas where new procedures and/or additional training can improve your bottom line.
• Reinforce desired behaviors by rewarding store managers and personnel who deliver an outstanding customer experience.
• Measure the service impact of menu changes.