Benefits of Customer Experience Measurement Solutions for Retailers

With Shop'n Chek's Customer Experience Measurement Solutions, you can monitor and gain insight into:

• Staff compliance with service guidelines such as customer greeting, helpfulness locating products, proficiency with transaction, etc.
• Appearance, friendliness and politeness of staff.
• Qualification of the customer's needs.
• Staff's level of product knowledge and product presentation skills.
• Up-selling of additional items and/or accessories.
• Cleanliness and general appearance of store interior and exterior.
• Proficiency and politeness of staff processing returns and/or exchanges.
• Average wait time to reach a Customer Service Representative by phone.
• Effectiveness of call center or 1-800 # communication.
• Presence and stock level of promotional materials.

This information allows you to:

• Correlate sales results to specific measurements of the customer experience.
• Know which levers to pull to optimize the customer experience.
• Identify areas where new procedures and/or additional training can improve your bottom line.
• Reinforce desired behaviors by rewarding store managers and personnel who deliver an outstanding customer experience