Benefits of Competitive Insight Solutions for Quick Serve Restaurant Operators

With Shop'n Chek's Competitive Insight Solutions, you can compare and gain insight into: 

• Staff performance against defined service standards such as customer greeting, proficiency with transaction, etc.
• Appearance, friendliness and politeness of staff.
• Speed of service at both counter and drive-thru.
• Up-selling of combo meals, larger sizes, additional items, etc.
• Accuracy of order fulfillment.
• Overall quality of food.
• Cleanliness and general appearance of interior and exterior of restaurant.
• Cleanliness, functionality and stock condition of restrooms.

This information allows you to:

• Identify key drivers of sales and market share by correlating shifts in these areas to fluctuations in your operational metrics versus your competition.
• Develop operational procedures and training programs targeting areas where you have a competitive disadvantage.
• Optimize your customer experience by bringing proven processes to your own operations.
• Create promotional programs which speak to your strengths relative to the competition.