Benefits of Competitive Insight Solutions for Retailers

With Shop'n Chek's Competitive Insight Solutions, you can compare and gain insight into: 

• Staff performance against defined service standards such as customer greeting, helpfulness locating products, proficiency with transaction, etc.
• Appearance, friendliness and politeness of staff.
• Qualification of the customer's needs.
• Staff's level of product knowledge and product presentation skills.
• Up-selling of additional items and/or accessories.
• Pricing on same or similar products.
• Availability of key products.
• Cleanliness and general appearance of store interior and exterior.
• Proficiency and politeness processing returns and/or exchanges.

This information allows you to:

• Identify key drivers of sales and market share by correlating shifts in these areas to fluctuations in your operational metrics versus your competition.
• Develop operational procedures and training programs targeting areas where you have a competitive disadvantage.
• Optimize your customer experience by bringing proven processes to your own operations.
• Create promotional programs which speak to your strengths relative to the competition.
• Develop effective pricing strategies.