Triggered Training™

The ability to quickly translate operational performance information into action that will have an impact is critical to improving your customer experience.  Shop’n Chek’s Triggered Training solution provides this capability by automatically delivering online training where it’s needed most - frontline employees interacting with your customers.  We compare your store-level mystery shopping, in-store audit or customer feedback survey results to the standards you define.  Targeted and relevant, web-based training programs are then instantly delivered to associates at locations performing below your threshold of acceptable performance.  Add-on tests with pass/fail criteria that you determine can be designed to ensure that your associates understand the content.  By seamlessly integrating with your customer experience studies, we provide real-time training at the store level that leads to fast, measurable improvements in operational performance and customer satisfaction. 

See the links below for the benefits our Customer Experience Measurement Solutions provide the following industries:

Casual Dining Restaurants
Petroleum/Convenience
Drug & Grocery
Quick Serve Restaurants
Retail