Triggered Training™
The ability to quickly translate operational performance information
into action that will have an impact is critical to improving your
customer experience. Shop’n Chek’s Triggered Training
provides this capability by automatically delivering online training
where it’s needed most - frontline employees interacting with
your customers. Your online training material is systematically
triggered by the results of Shop’n Chek’s mystery shopping,
revealed audit or customer feedback survey programs. Using
your thresholds for acceptable operational performance, the system
delivers customized, online training content directly to the manager
of any under-performing location via automated email notifications.
To further ensure that frontline associates and managers understand
the material, you can elect for tests to be administered in conjunction
with the training. Automated scoring and status reports provide
ongoing verification and management follow-up. By seamlessly
integrating with your customer experience measurement programs,
we provide extensible and consistent training at the store level
that leads to fast, measurable improvements in operational performance
and customer satisfaction.
Benefits of Triggered Training:
With Shop'n Chek's Triggered Training, you can:
- Automatically deliver targeted training programs to under-performing
locations – training programs are uniquely developed to
deliver the right blend of relevance, value and information to
your frontline employees.
- Include automated testing to confirm that frontline employees
understand the training information.
- Ensure training is satisfactorily completed within a timely
period or properly escalated.
- Update training materials in real-time and easily include enhancements
such as video, audio and graphics.
- Make training content available to managers when it's convenient
for them with 24/7 access.
This solution allows you to:
- Drive improved operational performance and customer satisfaction
through the automated delivery of online learning programs.
- Quickly and efficiently prepare associates to be more productive
contributors to a positive customer experience and increased market
basket.
- Reinforce standards of operational performance across all locations
through the use of an unbiased, automated system driven by measured
performance.
- Update and publish training content in real-time.
- Reduce the total cost of training by making programs available
online 24 hours a day – employees can review when it is
convenient for them with no travel or lost productivity.
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